Diploma in Automotive Parts and Service Operations

Program Overview

Automotive Parts and Service Operations is the perfect program to help you fill the need for trained support staff within the backbone of the auto industry — whether you're launching your first career, a new career, or want to round out your automotive education and skill base with an emphasis on operational management support.

The School of Transportation has worked closely with industry partners to create a program that will position you as a top candidate in an underrepresented area of the industry, even if you have no previous experience. The result is the first post-secondary program in Canada that will give you the knowledge and practical expertise of parts service, warranty administration, customer relations and business operations through hands-on training. 

Automotive Parts and Service Operations has the full support of the Trillium Automobile Dealers Association (TADA), which represents more than 1,000 new car dealers in Ontario. As such, the program is an excellent choice if you're just finishing high school or are a graduate of the Automotive Foundations or Techniques programs. Mature students and automotive technicians will also find this program an excellent pathway to a new career or a career change within the industry.

Program Vocational Learning Outcomes Printer Friendly:-
Program Vocational Learning Outcomes describe what graduates of the program have demonstrated they can do with the knowledge and skills they have achieved during their studies. The outcomes are closely tied to the needs of the workplace. Through assessment (e.g., assignments and tests), students verify their ability to reliably perform these outcomes before graduating.

• Order parts or services from internal and external vendors according to manufacturer’s specifications.  
• Perform work in compliance with Canadian regulatory legislation, legal and ethical practices in the transportation industry.  
• Develop marketable concepts for the automotive industry that meet innovation and entrepreneurship objectives.  
• Develop and maintain productive client relationships to increase opportunities for client retention.  
• Implement marketing and sales strategies to meet the sales expectations of the organization.  
• Process and maintain service records and financial transactions in accordance with organizational and industry standards.  
• Execute environmental scans, assessments and forecasting to support business decisions.  
• Keep current with automotive trends and issues, and interdependent relationships in the broader transportation industry sectors to improve work performance and guide career development.  
• Communicate information between customers and varying internal service departments (e.g. technicians, sales, parts, warranty) to assist the flow of operations and ensure accurate services are rendered.