Graduate Certificate in Health Care Administration Management - Canadian Context Fleming College - Sutherland Campus (Peterborough), Canada

Program Highlights

This program prepares leaders from various healthcare backgrounds to learn the skills necessary to manage in diverse environments within the Canadian healthcare setting. Firmly rooted in a Canadian and provincial healthcare context, with a strong focus on Indigenous perspectives, this program will prepare you to become a partner in care, lead interprofessional healthcare teams, and be adept in the ever-changing landscape of the Canadian healthcare system.

You will gain business and leadership fundamentals and foundational knowledge in finance, human resources, health equity, truth and reconciliation, and change management through a mix of online and intensive in-person learning. A work-integrated learning experience in form of a capstone project or placement will consolidate your new skills and knowledge.

Learning Outcomes

• Critically analyze components of the Canadian and Ontario health care systems, including the social determinants of health, and other key factors influencing equitable and culturally safe service provision.
• Integrate legislation, continuous quality improvement, and ethical frameworks into decision making, program design, and health service delivery.
• Evaluate the impact of laws, regulations, policies, and Indigenous perspectives on health care services when making management decisions to support strategic and operational goals.
• Use data and analytics to make decisions, support operational goals, and set strategic objectives.
• Use leadership strategies and processes to achieve patient safety, enhance healthcare team effectiveness, quality care, and patient experience.
• Optimize resources in complex and changing contexts to contribute to sustainable, financially responsible, and productive healthcare operation.
• Use operational planning and project management strategies and principles to meet continuous quality improvement goals.
• Communicate and collaborate effectively with patients, families, community partners, and members of the healthcare team to support inclusive, culturally safe, and positive healthcare experiences.
• Address ongoing systemic inequalities and harms of colonization in healthcare by embracing and integrating Indigenous perspectives, values, and history.