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Diploma in Customer Service Specialist

Evergreen College - Scarborough Campus Evergreen College - Scarborough Campus, Canada


Sep 2022, Jan 2023

work permit PG Work Permit

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CAD 13795

Tuition Fee (CAD)

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CAD 500 CAD 200

Application Fee

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12 months


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Program Overview

If you enjoy working with people and are an exceptional problem-solver, put your skills into action as a Customer Service Specialist. As the first point of contact for many organizations, this program will prepare you to become a knowledgeable, capable and enthusiastic customer service professional. You’ll learn to provide service and support that is reliable, responsive and empathetic while satisfying customer needs and enhancing business relations.

What You Will Learn:

  • The course consists of 14 modules. These modules are covered in the classroom and the internship.
    • Projecting a Positive Image
    • Managing Workload Productivity
    • Developing Customer Relationships
    • Health & Safety and Special Needs Considerations
    • Internal Relations
    • Setting up the Computer
    • Using Microsoft Office Word, PowerPoint and Publisher
    • Using Microsoft Office Excel and Access
    • Other Software Applications and Business Machines
    • Direct Customer Service Support, Selling and Customer Retention
    • Employment Readiness Workshops
    • Trade Shows and Events
    • Workshops, Seminars and Social Events
    • Internship: The Customer Service Specialist students complete their education with 480 hours of internship experience.

Additional Information

Program Level UG Certificate / Diploma

College/University Processing Time 30

Program Intensity Full-Time

Work Permit work permit PGWP

General Admission Requirement

    • Minimum Overall Score - 5.5  Minimum Listening - 5.5  Minimum Reading - 5.5  Minimum Writing - 5.5  Minimum Speaking - 5.5  
    • Minimum Overall Score - 71
  • PTE
    • Minimum Overall Score - 42
    • Minimum Overall Score - 85.0  

Academic Requirement

  • Minimum Level of Education Required: To be accepted into this program, applicants must have Grade 12 / High School diploma or equivalent.
    • Grade 12 English
    • Achieve a satisfactory rating in the internship evaluation

5.5 IELTS Score With no band less than 5.5
71 TOEFL Score Minimum Overall Score
42 PTE Score Minimum Overall Score
85 Duolingo Minimum Overall Score
50% CGPA Minimum Overall Score

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Tuition Fee

The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.

Average Tuition Fee Per Year


Tuition Fee

CAD 500 CAD 200

Application Fee

12000 Per year

Average Cost of Living

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The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

Check program website for more information about funding options.


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