
Home > Study in Canada > Evergreen College - Scarborough Campus > Diploma in Customer Service Specialist
Diploma in Customer Service Specialist

Intake
Sep 2022, Jan 2023
PG Work Permit
CAD 13795
Tuition Fee (CAD)
CAD 500 CAD 200
Application Fee
12 months
Duration
5.5
IELTS
71
TOEFL
50%
Min GPA
Program Overview
If you enjoy working with people and are an exceptional problem-solver, put your skills into action as a Customer Service Specialist. As the first point of contact for many organizations, this program will prepare you to become a knowledgeable, capable and enthusiastic customer service professional. You’ll learn to provide service and support that is reliable, responsive and empathetic while satisfying customer needs and enhancing business relations.
What You Will Learn:
- The course consists of 14 modules. These modules are covered in the classroom and the internship.
- Projecting a Positive Image
- Managing Workload Productivity
- Developing Customer Relationships
- Health & Safety and Special Needs Considerations
- Internal Relations
- Setting up the Computer
- Using Microsoft Office Word, PowerPoint and Publisher
- Using Microsoft Office Excel and Access
- Other Software Applications and Business Machines
- Direct Customer Service Support, Selling and Customer Retention
- Employment Readiness Workshops
- Trade Shows and Events
- Workshops, Seminars and Social Events
- Internship: The Customer Service Specialist students complete their education with 480 hours of internship experience.
Additional Information
Program Level UG Certificate / Diploma
College/University Processing Time 30
Program Intensity Full-Time
Work Permit PGWP
General Admission Requirement
- IELTS
- Minimum Overall Score - 5.5 Minimum Listening - 5.5 Minimum Reading - 5.5 Minimum Writing - 5.5 Minimum Speaking - 5.5
- TOEFL
- Minimum Overall Score - 71
- PTE
- Minimum Overall Score - 42
- DUOLINGO
- Minimum Overall Score - 85.0
Academic Requirement
- Minimum Level of Education Required: To be accepted into this program, applicants must have Grade 12 / High School diploma or equivalent.
- Grade 12 English
- Achieve a satisfactory rating in the internship evaluation
All Programs
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
24m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
24m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
16m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
24m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Intake
Sep 2022, Jan 2023
CAD 500 CAD 200
Application Fee
12m
Duration
Test Score
5.5
IELTS
71
TOEFL
50
Min GPA
Tuition Fee
The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.
Average Tuition Fee Per Year
13795
Tuition Fee
(CAD)
CAD 500 CAD 200
Application Fee
(CAD)
12000 Per year
Average Cost of Living
(CAD)
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Check program website for more information about funding options.
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