
Home > Study in USA > MSM Group - Spokane Community College > Associate in Applied Science - Customer Service Representative
Associate in Applied Science - Customer Service Representative
MSM Group - Spokane Community College, USA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 21685
Tuition Fee (USD)
USD 100 Waived
Application Fee
24 months
Duration
5.5
IELTS
61
TOEFL
75%
Min GPA
Program Overview
The Customer Service degree is a two-year professional program. The Customer Service Representative program provides the business background and human relations skills needed to work successfully with clients and customers. Students may participate in online or on-ground classes. This degree prepares students for jobs as customer service representatives. An associate degree in customer service introduces students to techniques used to deliver quality customer service care. Students develop their communication, marketing, personnel supervision, and customer relations skills. Subjects taught during a customer service training program are a combination of business and customer service specific courses. These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner. Customer service professionals are required to interact with customers before, during, and after the sale has been made as well. Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.
College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.
Learning Outcomes
- Use positive human relations skills to successfully deal directly with customers personally or by telephone.
- Appreciate the importance of customer service and its direct relationship to the success of a company.
- Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
- Use current office equipment and office-related software.
- Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
- Apply knowledge of grammar and punctuation skills.
Additional Information
Program Level Associate Degree
College/University Processing Time 30
Program Intensity Full-Time
General Admission Requirement
Academic Requirement
- Minimum Level of Education Required: To be accepted into this program, applicants must have Grade 12 / High School Diploma.
All Programs
Intake
Jan 2023, Sep 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Intake
Jan 2023, Sep 2023, Apr 2023
USD 100 Waived
Application Fee
24m
Duration
Test Score
5.5
IELTS
61
TOEFL
75
Min GPA
Tuition Fee
The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.
Average Tuition Fee Per Year
21685
Tuition Fee
(USD)
USD 100 Waived
Application Fee
(USD)
0 Per year
Average Cost of Living
(USD)
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Check program website for more information about funding options.
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