program detail

Home > Study in USA > MSM Group - Spokane Community College > Associate in Applied Science - Customer Service Representative

Associate in Applied Science - Customer Service Representative MSM Group - Spokane Community College MSM Group - Spokane Community College, USA


Jan 2023, Sep 2023, Apr 2023

Application icon

USD 21685

Tuition Fee (USD)

Application icon

USD 100 Waived

Application Fee

Duration icon

24 months


Duration icon



Duration icon



Duration icon



Program Overview

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

  • Use positive human relations skills to successfully deal directly with customers personally or by telephone.
  • Appreciate the importance of customer service and its direct relationship to the success of a company.
  • Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
  • Use current office equipment and office-related software.
  • Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
  • Apply knowledge of grammar and punctuation skills.
Read more

Additional Information

Program Level Associate Degree

College/University Processing Time 30

Program Intensity Full-Time

General Admission Requirement

    Academic Requirement

    • Minimum Level of Education Required: To be accepted into this program, applicants must have Grade 12 / High School Diploma.

    5.5 IELTS Score
    61 TOEFL Score Minimum Overall Score
    43 PTE Score Minimum Overall Score
    85 Duolingo Minimum Overall Score
    75% CGPA Minimum Overall Score

    All Programs

    Tuition Fee

    The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.

    Average Tuition Fee Per Year


    Tuition Fee

    USD 100 Waived

    Application Fee

    0 Per year

    Average Cost of Living

    info icon

    The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

    Check program website for more information about funding options.

    Not sure what you are looking for?

    Don’t worry, we are here to help.

    Let's Talk

    World class education waiting for you.

    Popular university and colleges for Studying abroad.

    Popular English Language Proficiency Exams

    Study in USA Blogs & Articles