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Home > Study in USA > MSM Group - Spokane Community College > Associate in Applied Science - Customer Service Representative

Associate in Applied Science - Customer Service Representative

MSM Group - Spokane Community College MSM Group - Spokane Community College, USA

Intake Sep 2023

Jan 2023, Jul 2022, Sep 2022

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USD 21685

Tuition Fee (USD)

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USD 100 Waived

Application Fee

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24 months


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Program Overview

The Customer Service degree is a two-year professional program.  The Customer Service Representative program provides the  business background and human relations skills needed to work successfully with clients and customers.  Students may participate in online or on-ground classes.  This degree prepares students for jobs as customer service representatives.  An associate degree in customer service introduces students to techniques used to deliver quality customer service care.  Students develop their communication, marketing, personnel supervision, and customer relations skills.  Subjects taught during a customer service training program are a combination of business and customer service specific courses.  These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner.  Customer service professionals are required to interact with customers before, during, and after the sale has been made as well.  Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

College credit toward degree completion may be earned by articulating from a high school business program, by prior learning assessment, or by completing comprehensive tests administered by the Business Technology Department.

Learning Outcomes

  • Use positive human relations skills to successfully deal directly with customers personally or by telephone.
  • Appreciate the importance of customer service and its direct relationship to the success of a company.
  • Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
  • Use current office equipment and office-related software.
  • Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
  • Apply knowledge of grammar and punctuation skills.

Additional Information

Program Level Associate Degree

Application Processing Days 30

Program Intensity Full-Time

General Admission Requirement

    Academic Requirement

    • Minimum Level of Education Required: To be accepted into this program, applicants must have Grade 12 / High School Diploma.

    5.5 IELTS Score With no band less than 5.5
    61 TOEFL Score Minimum Overall Score
    43 PTE Score Minimum Overall Score
    85 Duolingo Minimum Overall Score
    60% CGPA Minimum Overall Score

    All Programs

    Tuition Fee

    The values given below are estimated figures, excluding extra charges like material fee, student activity fees, athletic fees, health care, etc., for courses. To know more, please visit the Programs page.

    Average Tuition Fee Per Year


    Tuition Fee

    USD 100 Waived

    Application Fee

    0 Per year

    Average Cost of Living

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    The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

    Check program website for more information about funding options.

    Frequently Asked Questions

    Have questions? we have all the answers. Find out all the information you need about this program, student visa, work permit, and more.


    Student Visa

    When Should I Apply?

    4 to 6 months

    Bank Account?

    No Need

    Duration of visa

    Course Duration + 3 Months

    Time to Wait for Visa

    35 Days



    How can you apply

    Cost and Expenses


    Visa Fee

    Minimum Funds

    833 CAD, 917 CAD

    Other Expenses

    Medical Fee and more

    Examination and Skills

    Medical Examination


    Language Skills


    Work Permit

    Students who wish to work in Canada require a work permit to do so. A student in Canada can work part-time during the course of his studies and full-time during holidays and semester breaks and post the completion of their course/program.

    Work Permit

    Till valid study visa

    Working Hours

    20 hours/week

    Documents Required

    Study Permit

    Social Insurance Number

    Study Permit

    Post Graduate Work Permit

    The Post- Graduation Work Permit (PGWP) allows you to work for three years in Canada if you have completed a two years degree or more.

    Let's Talk

    Form or Online

    Documents Required

    List of Documents

    When to Apply

    First 3 months

    How long does it take?

    90 Days


    3 Years


    CAD 255


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